The Customer Service Executive is responsible for delivering excellent service to our customers—retailers, wholesalers, and end consumers—by managing orders, responding to inquiries, resolving issues, and ensuring smooth communication across departments. The role supports the sales and distribution function by acting as a key liaison between the company and its clients.

Key Responsibilities:

• Handle customer inquiries via phone and social media professionally and efficiently.
• Process and coordinate customer orders and delivery schedules with internal store teams.
• Follow up on orders, delivery status, and customer satisfaction.
• Resolve complaints and issues promptly while maintaining a positive customer experience.
• Maintain accurate records of customer interactions, orders, and feedback using CRM systems.
• Work closely with the sales, finance, and store departments to ensure smooth service and delivery.
• Assist in managing product returns, exchanges, and after-sales service processes.
• Support e-commerce and retail customer queries when needed.
• Collect and relay customer feedback to improve service quality and product offerings.
• Participate in training sessions and stay updated on product knowledge.

Job Requirements:

• Bachelor’s degree in Business, Marketing, or related field preferred.
• Minimum 1–3 years of experience in customer service or sales support, preferably in FMCG or beauty/personal care industry.
• Experience in working with retailers, distributors, or e-commerce platforms is an advantage.
• Excellent communication and interpersonal skills (Burmese and basic English).
• Strong problem-solving skills and customer-first mindset.
• Proficient in Microsoft Office (Excel, Word) and basic knowledge of ERP or CRM systems.
• Ability to multitask, prioritize, and work under pressure.
• Detail-oriented, organized, and dependable.
• Team player with a positive attitude.