Our Customer Care Team is dedicated to ensuring your satisfaction with every purchase. With a focus on providing prompt, reliable, and personalized support, they’re always ready to assist you with any questions or concerns, ensuring a seamless experience from start to finish.
We prioritize customer needs, actively listening and adapting to deliver tailored solutions.
We provide consistent, dependable support, fostering trust and long-term relationships.
We treat every customer with kindness, understanding, and respect.
We ensure clear, transparent, and proactive communication at all times.
We seek feedback and constantly refine our services to exceed expectations.
At R&P International Co., Ltd., we believe exceptional customer service is not just a department but a core value that drives our business forward. Our customer service team is dedicated to ensuring every interaction with our customers is positive, professional, and supportive. Whether addressing inquiries, resolving issues, or providing expert guidance on our products, our team is committed to offering a seamless experience that fosters trust and satisfaction. Made up of highly trained and experienced professionals, our team understands the intricacies of our product range and is equipped to handle a variety of customer needs, ensuring that every customer is treated with care and respect.
Except from Facial cleansing device, all of our products should not wash with water. Maintenance Tips are Wipe the surface with a soft wet towel (Alcohol Wipes), and after that wipe with dry clean towel or tissue. That can help your beauty device’s life longer.
Yes, we do need to wash off gel after using Mini-Hifu Devices, Hot Cold Skincare Devices (EMS function) and Ultrasonic Skin Scrubber. Many conductive gels leave a sticky residue, which can feel uncomfortable on the skin. Some gels may clog pores if left on for too long, especially if they’re not formulated for skincare use. If you’re planning to apply serums or moisturizers afterward, the residual gel might create a barrier, preventing proper absorption.
Yes, you can use multiple beauty devices in one routine, but there are some important factors to keep in mind to ensure safety and effectiveness:
Avoid using devices that perform similar functions (e.g., two devices with EMS). Overlapping treatments could overstimulate your skin.
For example, start with gentler devices, like facial cleansing brushes to prep your skin.
Follow up with treatment-focused devices, such as Hifu, RF, or LED therapy.
Conclude with soothing or hydrating devices, like facial cooling treatments. Check the guidelines/ user manual for each device to see if they allow for combined use in one session.
Some devices are safe for daily use such as Hold Cold Skincare device, Facial Cleansing Device. These are often designed for gentle, regular skincare routines.
High-intensity devices, radio-frequency (RF), or ultrasound devices, are typically recommended for use 2-3 times per week to allow your skin to recover between sessions.
Overusing certain devices (Mini-Hifu Device, Facial Steamer, IPL Hair Removal and Ultrasonic Skin scrubber) may lead to redness, irritation, or sensitivity due to over-stimulating your skin. Some function like RF, can dehydrate your skin if used too often without proper hydration or aftercare. Observe your skin’s response and adjust accordingly, if you notice redness, breakouts, or dryness, reduce the frequency.
Most of our beauty devices can be suitable for sensitive skin, but it ultimately depends on the type of device and how it’s used.
Devices like LED light therapy (on lower settings) or cooling function of Hot Cold device are often safe for sensitive skin.
Before using the device on your entire face, test it on a small, less sensitive area (e.g., your wrist) to ensure it doesn’t cause redness, irritation, or discomfort.
Use lower intensity settings and limit the duration of your sessions. Start with shorter treatment times to see how your skin reacts. If you have extremely sensitive skin like allergies, consult with a dermatologist before using any device.
Warranty coverages can depend on device. Here’s a general overview:
Wireless Mini-Hifu Device – 1 year
Mini Hifu Device (wire) – 1 year
Sapphire Ice Cool IPL Hair Removal – 1 year
IPL Laser Hair Removal – 1 year
Hot Cold Skincare Device – 1 year
Facial Steamer – 6 months
Ultrasonic Skin Scrubber – 6 months
Facial Cleansing Device – 3 months
Auto Cleaning Hair Brush – Non
*To contact customer support for our beauty devices, messaging to( R&P Beauty and Personal Care Products )Facebook page Chat Box and please dial to 09457492863/09440016720 during office hours.*