Our dedicated Service Engineer Team is committed to providing expert support and maintenance for all our products. Highly skilled and customer-focused, they ensure that each device operates at its best, offering prompt troubleshooting, repairs, and after-sales services. With a focus on quality and reliability, our engineers are always ready to deliver seamless solutions.
We deliver top-tier technical expertise and innovative solutions.
We uphold high standards in every repair, installation, and maintenance task.
We prioritize the customer experience, providing personalized and efficient service.
We act with honesty, own our work, and follow through on commitments.
We stay at the forefront of technology and continuously enhance our skills.
At R&P International Co., Ltd., our Service Technician Team plays a pivotal role in ensuring that every product we distribute meets the highest standards of performance and reliability. Our skilled and experienced technicians are dedicated to maintaining, repairing, and servicing our range of beauty devices, offering customers that their products are in expert hands. The team consists of highly trained individuals with a deep understanding of the technology behind the beauty devices we distribute. They are proficient in troubleshooting, repairing, and providing technical support for a wide variety of beauty devices. Whether performing routine maintenance, handling repairs, or conducting thorough quality checks, our technicians ensure that all products continue to perform at their best long after the initial sale.
These devices use DC low voltage and do not pose a risk of electric shock.
The adapter cords convert AC 100V-240V to the DC voltage required by the device. Therefore, they can be used with devices that output AC 100V-240V. They cannot be directly connected to devices that output DC voltage.
Yes, rechargeable devices can be used with a power bank. However, it is not recommended to use USB or chargers with Quick Charge, as it may damage the battery.
The original adapter included with the device converts AC voltage within the range of 100V-240V to the device’s required DC voltage. Therefore, it can be used with the original adapter.
Rechargeable devices use Li-po batteries similar to those in phones. Therefore, they may get slightly hot during charging and continuous use, just like phones. However, they have built-in protection systems and are safe to use.